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Customer Service Information
Scroll to the text below for information on the following:
Placing an Order
Payment Options
Shipping and Handling
Sales Tax
Privacy Policy
Return Policy
Pricing and Availability of Merchandise
Difficulties in Using the Website
Placing an Order
Payment Options
Shipping and Handling
Sales Tax
Privacy Policy
Return Policy
Pricing and Availability of Merchandise
Difficulties in Using the Website
Placing an Order
Web Site
Click on the "Order Now" button by the item you wish to purchase. When finished
shopping, click on the shopping cart icon. At the checkout screens, fill in the
requested information.
Mail
Print off an order form in Adobe Acrobat PDF format, fill in, and send to:
Whitecaps Tackle Co.
P.O. Box 530714
Livonia, MI 48153
Fax
Print off an order form in Adobe Acrobat PDF format, fill in, and fax to:
(248) 471-6212
Phone
At this time, phone-in ordering is limited. Please leave a message at our customer
service telephone number (248) 471-6211 and we will call you back to complete the
order.
Web Site
Click on the "Order Now" button by the item you wish to purchase. When finished
shopping, click on the shopping cart icon. At the checkout screens, fill in the
requested information.
Print off an order form in Adobe Acrobat PDF format, fill in, and send to:
Whitecaps Tackle Co.
P.O. Box 530714
Livonia, MI 48153
Fax
Print off an order form in Adobe Acrobat PDF format, fill in, and fax to:
(248) 471-6212
Phone
At this time, phone-in ordering is limited. Please leave a message at our customer
service telephone number (248) 471-6211 and we will call you back to complete the
order.
Payment Options
Credit Card
We accept VISA, MasterCard, American Express, Discover, and Diners Club
Money Order, Check
Payment by money order, cashier's check, or personal check may be made
by following the mail order instructions above. Orders paid by personal check
will not be shipped until the check is successfully processed. A $20 fee will
be charged for all returned checks.
Pay Pal
Select Pay Pal from the available payment options. You will be directed from the
checkout to Pay Pal. After your Pay Pal transaction has been completed, you will
be returned to the Whitecaps Tackle Co. site to complete your order.
Credit Card
We accept VISA, MasterCard, American Express, Discover, and Diners Club
Money Order, Check
Payment by money order, cashier's check, or personal check may be made
by following the mail order instructions above. Orders paid by personal check
will not be shipped until the check is successfully processed. A $20 fee will
be charged for all returned checks.
Pay Pal
Select Pay Pal from the available payment options. You will be directed from the
checkout to Pay Pal. After your Pay Pal transaction has been completed, you will
be returned to the Whitecaps Tackle Co. site to complete your order.
Shipping and Handling
Basic delivery charges for shipping your within the continental U.S.
made by UPS ground or priority mail (our choice) will be subtracted
from the cost of your order if you purchase at least $30 worth of lures.
Shipping charges for orders under $30 are:
up to $10.00 4.95
10.01 to 20.00 5.95
20.01 to 30.00 6.9530.01 to 50.00 7.95
50.01 to 75.00 8.95
75.01 to 99.99 9.95
100.00 to 125.00 10.95
125.01 to 200.00 12.95
200.00 and up 13.95
Additional shipping charges will apply for certain oversize items:
Item Charge
Rod 7 ft & under $10.00
Rod over 7 ft $15.00
Nets $24.00
Large Tackle Box $10.00
Express shipping is available and estimated costs are added in the shopping
cart. If additional shipping charges are required, you will be contacted with actual
charges before your order is shipped.
Basic delivery charges for shipping your within the continental U.S.
made by UPS ground or priority mail (our choice) will be subtracted
from the cost of your order if you purchase at least $30 worth of lures.
Shipping charges for orders under $30 are:
up to $10.00 4.95
10.01 to 20.00 5.95
20.01 to 30.00 6.9530.01 to 50.00 7.95
50.01 to 75.00 8.95
75.01 to 99.99 9.95
100.00 to 125.00 10.95
125.01 to 200.00 12.95
200.00 and up 13.95
Additional shipping charges will apply for certain oversize items:
Item Charge
Rod 7 ft & under $10.00
Rod over 7 ft $15.00
Nets $24.00
Large Tackle Box $10.00
Express shipping is available and estimated costs are added in the shopping
cart. If additional shipping charges are required, you will be contacted with actual
charges before your order is shipped.
Sales Tax
Michigan residents will be charged the 6% sales tax.
Michigan residents will be charged the 6% sales tax.
Privacy Policy
Information requested on our order form (including, but not limited to name, shipping
address, billing address, phone number, credit card number, etc.) is used for billing,
shipping, questions in regard to problems with filling an order, and internal purposes
only. You will receive an email notification confirming your order. Precautions are taken
to protect sensitive data sent through this site. Personal and credit card information is
transmitted in an encrypted form for your safety.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system,
and order data. Yahoo! automatically collects order information but may only use this
information in the aggregate. If you accessed this store through Yahoo! Shopping,
Yahoo! also automatically collects information about your shopping experience. Please
see the Yahoo! Privacy Policy for more information about how Yahoo! uses this
information.
Information requested on our order form (including, but not limited to name, shipping
address, billing address, phone number, credit card number, etc.) is used for billing,
shipping, questions in regard to problems with filling an order, and internal purposes
only. You will receive an email notification confirming your order. Precautions are taken
to protect sensitive data sent through this site. Personal and credit card information is
transmitted in an encrypted form for your safety.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system,
and order data. Yahoo! automatically collects order information but may only use this
information in the aggregate. If you accessed this store through Yahoo! Shopping,
Yahoo! also automatically collects information about your shopping experience. Please
see the Yahoo! Privacy Policy for more information about how Yahoo! uses this
information.
Return Policy
If an item is to be returned call (248) 471-6211 or send an email with your invoice
number to returns@whitecapstackleco.com to receive instructions on returning your
product. You must inform us about defects, shortages, and exceptions within 5 days or
the order is considered complete.
A 25% restocking fee will be charged for returns on electronics items. Detailed
descriptions and manufacturer links are provided to aid you in your purchase of these
items.
If an item is to be returned call (248) 471-6211 or send an email with your invoice
number to returns@whitecapstackleco.com to receive instructions on returning your
product. You must inform us about defects, shortages, and exceptions within 5 days or
the order is considered complete.
A 25% restocking fee will be charged for returns on electronics items. Detailed
descriptions and manufacturer links are provided to aid you in your purchase of these
items.
Pricing and Availability of Merchandise
In stock items are shipped the next business day following your order (i.e. we will not
guarantee shipping on Saturday or Sunday). Most lures shown in the web site are kept
in stock. Many large items and electronics may need to be special ordered, requiring
an extra day or two to process. You will be contacted as soon as possible regarding
any merchandise not immediately available.
Every effort is taken to keep pricing information up to date within the website pages.
Stock quantities on hand, orders received each day, and availability from our various
suppliers may cause changes in pricing and/or availability without realtime notice on
the website. In the event of changes, you will be contacted as soon as possible
regarding the order status.
Difficulties in Using the Website
If you experience any difficulties using the website, need to report a broken link, or have
problems with your shopping cart, please let us know so that we can look into them
immediately. Click Here to e-mail us.
| Whitecaps Tackle Co., P.O. Box 530714, Livonia, MI 48153 email: info@whitecapstackleco.com phone: (248) 471-6211 fax: (248) 471-6212 |
